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Shipping and Returns Policy

Shipping Options:

At The Q House LTD, we are committed to providing you with efficient and reliable delivery options. Our available shipping methods are:

Royal Mail Standard
Delivery within 2–3 working days
Price: £5.99

Royal Mail Priority
Next working day delivery if the order is placed before 11:00 AM
Price: £9.99

Please ensure your order is placed by 11:00 AM to qualify for next working day delivery. Orders placed after this time will be processed the following working day.

All orders received on Friday after 5:00 PM will be processed on the next working day, Monday.

Priority orders may be dispatched on Saturday.

Order processing time:
– Standard orders: 1–2 working days
– Orders including candles: 2–3 working days

Returns Policy:

14 days returns approved after contacted customer services and its approved. We aim for complete customer satisfaction. If you are not entirely happy with your purchase, please contact us at [email protected]. Every single case will be dealt separately.

Refunds: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

Exchanges: We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]

For any further questions or concerns about our shipping and returns policy, please contact us at [email protected]